Question 1

What documentation accompanies export shipments?

Accepted Answer

Typical sets include commercial invoice, packing list, bill of lading or air waybill, phytosanitary certificate (where required), certificate of origin, treatment certificates (fumigation/heat treatment) and traceability/lot numbers. We tailor the pack to your import permit.

Question 2

How do you ensure product quality?

Accepted Answer

We inspect moisture and foreign matter before dispatch, grade visually, and offer lab testing on request. Lots are segregated and labelled; pre-shipment inspection can be arranged with buyer or third-party agencies.

Question 3

What are typical lead times after order confirmation?

Accepted Answer

Most straw and biomass programs ship within 2–4 weeks after order confirmation and payment terms are agreed, subject to stock, packaging and port space. Silage and custom wood programs may take longer.

Question 4

What are bale sizes and container loads?

Accepted Answer

Small bales are often 15–30 kg. Indicative container loads are ~18–24 MT per 20′ and ~24–28 MT per 40′ for compressed straw bales — exact weights depend on bale size, compression and container tare. We confirm stuffing plans before booking.

Question 5

Can you provide product samples?

Accepted Answer

Yes. Samples can be sent for nutrition or biomass lab testing. Courier cost and sample size are agreed per product. Book via our contact form or WhatsApp.

Question 6

What treatments are available?

Accepted Answer

Fumigation, heat treatment and kiln-drying (for wood residues) are arranged when importing countries require them. Treatment type must match your import permit — share requirements early.

Question 7

Which payment terms do you accept?

Accepted Answer

We typically work with advance TT, partial advance + balance against documents, or L/C for established buyers. Terms are confirmed in proforma invoice.

Question 8

Do you arrange shipping and insurance?

Accepted Answer

Yes. Under FOB we deliver to port; under CIF we arrange freight and minimum insurance to the named destination port. EXW leaves inland and international freight to the buyer.

Question 9

Can you supply yearly contracts or only seasonal lots?

Accepted Answer

Both. Seasonal harvest lots and annual call-off contracts are available when warehouse stacking and sourcing are planned in advance.

Question 10

How do I request a quote?

Accepted Answer

Use our RFQ form at /contact/rfq/ with product, quantity, destination port and Incoterm. We respond within 24 hours on business days with proforma or clarifying questions.

Frequently Asked Questions

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